Retention Roadmap: Navigating Service Success for New Car Dealerships
There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit. That’s exactly what you’ll get from Retention Roadmap with Bill Springer. Bill is a seasoned expert in dealership customer retention, service marketing, and customer experience. In this podcast, you’ll get actionable insights, industry best practices, and real-life success stories from Bill, along with other industry experts. Each episode is designed to equip you with the knowledge and tools you need to enhance customer retention, improve employee productivity, and drive profitability. If you’re ready for that, subscribe now and start transforming your dealership.
Episodes
Jul 24, 2024
Jul 24, 2024
19 min
Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the customer experience and increase retention rates.
In this episode of Retention Roadmap, Campbell, the Fixed Operations Director at Forest Lane Chrysler Dodge Jeep Ram in Dallas, Texas, and the creator of EddieInService.com, also shares his unique perspective on the role of vendors. Then we dig deeper and explore insights on the biggest challenges facing fixed operations in 2024 and beyond.
Join us for more on:
Biggest challenges for fixed operations in 2024 and beyond
com and its accomplishments
Customer retention and how Eddie is applying his decades of experience to address challenges
Resources Mentioned in this Episode:
DriveSure Service Retention Service Audit Checklist
DriveSure 2023 Dealership Service Retention Report
Connect with Eddie on LinkedIn
Connect with Bill on LinkedIn
EddieInService.com
EddieInService YouTube: https://www.youtube.com/@eddieinservice
Visit the Retention Roadmap website
Jul 22, 2024
Jul 22, 2024
1 min
For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this!
Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success.
Discover why 70% of customers drift to independent garages once their warranty expires and how you can change that by delivering exceptional service that turns one-time buyers into lifelong clients.
In each episode, you'll learn from peers and industry experts on how to:
Ensure more customers return for scheduled maintenance
Be the first choice for tires and unplanned repairs
Hire and retain top-notch staff
Optimize your operations
Implement effective retention strategies
Together, let's gear up for success and make your dealership a retention leader.
Subscribe to Retention Roadmap today and never miss an episode!
Connect with Bill on LinkedIn: https://www.linkedin.com/in/billspringerdrivesure/
Visit the site: Www.retentionroadmappodcast.com
Subscribe on YouTube: https://www.youtube.com/@retentionroadmappodcast